Refund Policy

At Super Bowl, we aim to serve great food with great service. If something is not right, here is how we put it right.

When you can request a refund

You are entitled to a refund or a replacement if:

You received the wrong item
Your order was not delivered
Your order was significantly late without us letting you know
The food arrived in an unacceptable condition

Conditions

Please contact us within 60 minutes of receiving your order so we can look into it while the details are still fresh. For quality issues, it helps if the item is still available for our team to check.

How refunds are processed

Refunds are issued to the original payment method only. Card refunds are processed within 14 days, though your bank may take a few extra days to show the amount in your account.

For cash orders, our team will agree the best way to refund you when you get in touch.

At Super Bowl, we aim to serve great food with great service. If something is not right, here is how we put it right.

When you can request a refund

You are entitled to a refund or a replacement if:

You received the wrong item
Your order was not delivered
Your order was significantly late without us letting you know
The food arrived in an unacceptable condition

Conditions

How refunds are processed

Refunds are issued to the original payment method only. Card refunds are processed within 14 days, though your bank may take a few extra days to show the amount in your account.

For cash orders, our team will agree the best way to refund you when you get in touch.